John C. Flemming, Director: Customer Experience
John combined his lifelong passions for the automobile and the written word with a part time job in college delivering press cars to the New York media. Working his way up in the fleet management division as Sr. Account Manager, then General Manager opening 2 regional offices over the next few years. John was one of the first employees on-boarded at the newly formed ESI in 1998. He managed OEM retail training tours, consumer ride & drives, trade shows, and PR Launch logistics programs all over the country.
John was recruited away from ESI to join Mercedes-Benz USA as a retail trainer in 2005 and spent 8 years on the road educating sales and service professionals on products, technology, customer engagement and communication skills in the OEM/dealership environment. An additional 2+ years in the field as an AfterSales Manager in the west brings retail insight to ESI and our training and dealer services.
Today, John is in a sales and marketing role at ESI. By applying his considerable experience, he supports our efforts in prospecting, developing channel partners, white papers, proposal solutions, pitches and partnerships. He works with all our offices to create exciting and creative solutions for our OEM and agency clients.
- B.A. English / Communications: Kean College of New Jersey